Returns & Exchanges Policy

At Downunder Pilot Shop Australia, we want you to be completely satisfied with your aviation apparel and gear. If your purchase doesn't fit or meet your expectations, we offer a 30-day return policy for items in original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and details of the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in resaleable condition.

• 3.
  Ship to Downunder

  Affix the provided return label or address the package to our Australian warehouse using a tracked shipping service.

• 4.
  Quality Inspection & Refund

  Once received, our team will inspect the goods and process your refund or dispatch your replacement within 5 business days.